As digital payments become increasingly common across South Africa, there is growing demand for people who understand how these systems work.
Beyond making transactions more convenient, digital payment skills are creating opportunities for individuals to support small businesses and community organisations while earning an income.
Although cash remains widely used, more consumers expect businesses to offer convenient payment options. Many small businesses and informal traders are therefore exploring digital payments, creating opportunities for people with practical digital skills to help them understand and adopt these solutions.
According to Thulani Ngwenya, Managing Director of AltarPOS, digital literacy is becoming an increasingly valuable skill as South Africa's economy continues to evolve.
South Africa digital economy continues to grow, but many small businesses are still navigating the transition to digital payments, says Ngwenya. While digital skills are not a solution to unemployment, they can create practical opportunities for people to support businesses while building valuable experience and generating an income.
Ngwenya highlights five areas where digital payment skills can create value.
1. Supporting businesses as they adopt digital payments Many small businesses, informal traders and community organisations are introducing digital payment options in response to changing customer expectations. People with a
sound understanding of digital payments can assist business owners in understanding how these systems work and how they fit into their daily operations.
2. Building practical digital skills
Understanding QR code payments, payment confirmations, transaction records and settlement processes equips individuals with practical knowledge that is increasingly relevant in today's economy. These skills can also improve employability in a digitally connected business environment.
3. Helping businesses build confidence
For many business owners, adopting new technology is as much about confidence as it is about the technology itself. Individuals who can explain digital payment processes clearly
and answer basic questions can help businesses feel more comfortable adopting new ways of accepting payments.
4. Improving day-to-day business operations
Digital payments can make transactions more convenient for customers, reduce reliance on cash and provide clearer records of payments received. Helping businesses understand these practical benefits can support more informed business decisions.
5. Providing ongoing support
Successfully introducing digital payments often requires continued guidance. Business owners may need assistance understanding payment notifications, transaction records and basic operational processes as they become more familiar with digital payment systems.
Ngwenya says the growing adoption of digital payments highlights the importance of
practical digital skills across South Africa's economy.
As businesses continue to digitise, there is increasing value in people who can help bridge
the gap between technology and everyday business operations, he says. Digital adoption is not only about technology; it is also about building confidence and ensuring that businesses can use these tools effectively.
While digital payment skills are not a complete answer to South Africa's unemployment challenge, they represent one practical way for individuals to participate in the country growing digital economy while supporting the continued growth of small businesses and the informal sector.
