First National Bank (FNB) is proud to announce its partnership with Reunyte previously known as Robin Hood Unclaimed Benefits (Pty) Ltd, an unclaimed benefits-tracing fintech company. This collaboration is part of FNB’s ongoing commitment to leveraging technology to deliver real help and meaningful value to its customers.
This platform, which is now available to all FNB customers and RMB Private bank clients, is designed to address unclaimed benefits such as policies, pension and investment funds, through aggregated data from multiple sources into a single database. Reunyte’s platform enables asset holders to trace, verify, and process payments through technology that to simplifies the claiming process.
Over the past few months, FNB has successfully matched 6,000 customers with unclaimed financial benefits through Reunyte’s intelligent platform, unlocking a potential deposit value of R10 million.
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“We’re excited about the possibilities that this partnership unlocks for our customers,” says Christelle Pretorius, CEO of FNB Personal Core Banking. “By combining our banking expertise with Reunyte ’s smart matching technology, we’re able to connect with customers in a way that’s both relevant and impactful. Often, beneficiaries of these various unclaimed benefits aren’t aware of them. Through this initiative, we’re helping trace and match beneficiaries with their rightful unclaimed funds, making the process more accessible and transparent.
For us, this is not just about tracing unclaimed benefits. It’s about building trust and helping our customers at their moment of true need. This partnership will allow us to shield families against possible financial hardships in instances where beneficiaries have unclaimed benefits from assets such as pensions, dividends and investment accounts.”
With close to R88.5 billion in unclaimed assets reported by the Financial Services Conduct Authority (FSCA) earlier this year, the partnership between FNB and Reunyte aims to reconnect South Africans with what’s rightfully theirs.
“We’re thrilled to partner with FNB in making a difference in the lives of South Africans,” says Rowan Gordon, CEO of Reunyte. “Together, we’re helping South Africans reclaim their families’ financial benefits so they can build stronger financial futures. This partnership is about making a real difference in people’s lives, one unclaimed benefit at a time.” For the 6,000 matched FNB customers, this partnership provides a personalised pathway to financial growth.
“As a trusted financial services provider with a focus on real help, we believe that benefits are vital in protecting families against and easing financial difficulties. This initiative further demonstrates our efforts to always put our customers’ needs at the centre of our solutions,” adds Pretorius. The partnership with Reunyte is expected to grow over the upcoming months, with plans to reach more customers.
“This partnership reflects our commitment to delivering real help through meaningful innovation,” adds Pretorius. “By helping our customers access unclaimed benefits, we’re unlocking financial value while restoring peace of mind, supporting families, and reinforcing our promise to walk alongside our customers through all moments in their lives.”
Customers eligible for a payout that does not require consent, will be informed via e-mail that the funds have been processed into their transactional account. Prior to the email, an In-App message will be sent to the customer advising them about the upcoming e-mail from FNB in regard to their unclaimed benefit.
Customers eligible for a payout that requires consent, will be contacted telephonically to obtain consent to receive the payout. Prior to the call, an In-App message will be sent to the customer advising them about the upcoming call from FNB regarding their unclaimed benefit.
Customers may email claimfunds @ fnb . co. za or call 087 030 4561 and select option 1, to verify details of their benefits.
