OLX sets the standard in online security innovation
OLX’s investment in tech innovation and skilled recruits have set a new standard in
user safety and further prove why they’re the world’s leading online marketplace.
User Centricity Manager for OLX South Africa Colette van Montfort says, “We raised
the bar last year in the level of user support we provide to our community by
introducing a fraud hotline and a dedicated fraud team – both are the first of their kind
in South Africa. Those efforts have paid off. Since June, the fraud team has blocked
nearly 200 000 scammers from our site, and we still reached the highest number of
unique ads in the past two years in the last quarter.”
Aside from building a skilful team of fraud specialists, OLX has invested heavily in their
“Globally, we noticed that the number of chats far exceeded the number of calls in
OLX. The feedback we received is that chats are non-intrusive and familiar while
keeping personal information private. So, we wanted to increase the safety within chat
by introducing contextual safety tips that follow current scam trends. For example, if a
user is asked to pay for an item via PayPal before seeing it, a warning will be sent to
the user with a safety tip. Additionally, an automatic alert is sent to users when they
are chatting with someone who has been detected as suspicious,” explains Thembani
Biyam, Country Manager for OLX South Africa.
Because OLX sees the value of building a loyal community of users and employees,
they rallied their users (with the online campaign #StaySharp) and the local team (from
business development manager to intern) to help in the fight against scamming that
has decreased fraud incidents in the past 6 months by 44% whilst other global
classified players have become a breeding ground for scammers as reported by NBC2
The OLX team encourage anyone who comes across any fraudulent activity on the
app or website to call the fraud hotline: 021 406 3900 Monday to Friday, 9am to 4pm.
The fraud specialists are always happy to help.
About The OLX Group
The OLX Group is a global product and tech company which operates a network of
market-leading trading platforms in over 40 countries. With more than 330 million
monthly users worldwide, OLX Group makes it fast and easy to buy and sell almost
anything online, such as household goods, phones, cars and houses. Through
consumer brands including Avito, dubizzle, letgo, OLX, and many dozen others, more
than 15 million things are exchanged on its apps and platforms every single month.
The OLX Group is powered by a team of 5,000 people, operating from +30 offices
across five continents. The team is united behind a single mission to make it easy for
people to buy and sell almost anything, promoting prosperity in local communities.
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